Questions & Requests

General Garbage Questions

When is my pickup day?

On what holiday weeks is pickup delayed 1 day?

Does the city offer a can cleaning service?


How do I request a second can?

How full can I fill my garbage/recycle can?

The lid needs to close completely so that wind does not blow open the can overnight and strew trash throughout the city.

Can I place extra bags by the garbage/recycle can for pickup?


How do I cancel and return my extra can?

How long must I keep my second can?

6 months.

How do I get my can repaired or replaced?

Why did I receive a used can instead of a new one?

The City reuses cans in good condition. All reused cans are steam cleaned and sanitized before delivery.

My can did not get picked up.

If you have followed the guidelines for pickup and the can was not emptied, you must call us at 801-804-4507 by 3 PM the day after your regular pick-up day. Other options will be provided (extra bags for the next pick-up date, etc.).
**Recycle containers that have trash in them will NOT be dumped as trash and will be called into the city.

What shouldn't I place in the garbage cans?

The following are common things that should not be placed in a garbage can.

  1.  Car Type Batteries
  2. Concrete
  3. Dirt
  4. Hot Ashes
  5. Microwaves
  6. Paint (see the Where can I take paint and construction material? FAQ)
  7. Rocks
  8. Small Refrigerators
  9. Sod
  10. Televisions
  11. Tires
  12. Unbagged Leaves and Grass Clippings
  13. Used Oils


When does the City pick up Christmas Trees?

The dates vary but pickup usually begins the business day after Christmas for four weeks. See the Online Christmas Tree Pickup Request Form. 

Recycling and Green Waste Questions

Does the city plan to offer a green fiber recycle can? If not, what should I do with my yard work waste?

Visit the Compost/Green Waste Website for information on why the city does not have a green waste program. Green waste can be dropped off at the transfer station at 518 W 3450 N.

If I choose to opt-out from having a curbside recycle can how can I still recycle?

The transfer station at 518 W 3450 N accepts recyclable material for a fee. Recyclable materials are taken from there to a recycling sorting station in Salt Lake.

What can I recycle?

See Recycling Simplified Video. See the What can I recycle FlyerDo not bag your recyclable items.

  1. Cardboard
  2. Paper
  3. Food Boxes
  4. Aluminum Cans
  5. Steel Cans
  6. Plastic Containers

Will the City pick up bagged leaves and tree trimmings?

No, they can be placed in the black curbside garbage cans. Each resident is given 3 vouchers a year to take green waste to the transfer station

Where can I take paint and reusable construction material?

The Habitat for Humanity ReStore often will accept reusable construction material. They are located at 340 S Orem Blvd, Orem, UT 84058 - Phone Number: 801-344-8527.